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Virtual eCommerce Phone Support Operator
The eCommerce Phone Support Operator is considered the front-line representative, providing best in class service to our customers and store team members. This individual will answer incoming phone calls, make outbound calls and respond to emails. The eCommerce Phone Support Operator is primarily responsible for locating and providing part fitment for customer’s vehicles, placing orders, tracking shipments, providing order statuses, explaining billing, and partnering with our store leadership via email and phone to resolve opportunities. The eCommerce Phone Support Operator is able to provide resolutions to all concerns. The agent is also tasked with navigating through many computer applications with speed and accuracy to provide timely customer resolutions. The major directive is to successfully serve our Customers and store Team Members better than anyone and assist them in the proper handling of questions, concerns and procedural opportunities. Our extensive training program provides analysts with the tools they need to make judgment calls in the moment to offer exceptional customer service with their own style.
Location Eligibility: You must live within the Eastern Time Zone to be eligible for this role.
Essential Duties and Responsibilities:
Requirements:
What does Advance have to offer you?
Education and/or Experience
Supervisory Responsibilities:
None
Certificates, Licenses, Registrations:
None Required, ASE preferred
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
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Compensation Range
13.50 USD PER HOUR - 15.25 USD PER HOURBenefits Information
https://jobs.advanceautoparts.com/us/en/benefits
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Full Time
Retail
$36k-47k (estimate)
03/15/2024
07/01/2024
shop.advanceautoparts.com
DELRAY BEACH, FL
>50,000
1932
Public
DAVE WILLINS
$10B - $50B
Retail
Advance Auto Parts is a retailer of automotive replacement parts and accessories in the United States
The job skills required for eCommerce Phone Support Operator (Remote) include Customer Service, Written Communication, Call Center, Problem Solving, Leadership, Promotion, etc. Having related job skills and expertise will give you an advantage when applying to be an eCommerce Phone Support Operator (Remote). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by eCommerce Phone Support Operator (Remote). Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for eCommerce Phone Support Operator (Remote) positions, which can be used as a reference in future career path planning. As an eCommerce Phone Support Operator (Remote), it can be promoted into senior positions as a Chat Support Representative II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary eCommerce Phone Support Operator (Remote). You can explore the career advancement for an eCommerce Phone Support Operator (Remote) below and select your interested title to get hiring information.